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Harris, Roma M.; Michell, Gillian – RQ, 1988
Master's students in library science and students in a library technician program were asked to read scripts of reference interviews in which the amount of bibliographic instruction and the "maleness" or "femaleness" of questions were varied. They were then asked to make a judgment about the competence of the reference…
Descriptors: Competence, Interviews, Library Instruction, Library Services