While broad assessment projects are often used to steer library strategic planning initiatives, this article will present the benefits of qualitative interviews with distance learning constituents as a framework for developing a focused vision and targeted services. This article will describe the planning and execution of an assessment project…

The analysis in this report is based on a Pew Research Center survey conducted March 7-April 4, 2016, among a national sample of 1,601 adults, 16 years of age or older, living in all 50 United States and the District of Columbia. Fully 401 respondents were interviewed on landline telephones, and 1,200 were interviewed on cellphones, including 667…

Starting in summer 2011, two librarians at Wesleyan University annually interviewed and directed usability studies with undergraduate students to determine how students interact with academic e-books. In 2014, the librarians used a campuswide quantitative survey to supplement these longitudinal qualitative findings. While students are increasingly…

Participatory and anthropological studies have blended with library customer service design and feedback practices as ways to engage users in deeper and more meaningful conversations about their needs. Formal user studies can be cumbersome, expensive, and time consuming however. Sometimes asking a simple question will work just as effectively in…

This paper examines the place of public libraries in supporting distance learners in Makerere University, exploring the factors which affect utilisation of their services. The study adopted a survey design with 300 B.Ed. students, collecting data through focus group discussions, structured questionnaires and individual interviews.

This paper seeks to examine the current state of academic utilization of government publications in Nigerian university libraries. Using a descriptive survey, the study focused on three academic libraries in Southeastern Nigeria serving a population of 11,996 undergraduate and postgraduate student library users, 592 of whom answered a…

This article is based on quantitative and qualitative research examining humanities scholars' understandings of the advantages and disadvantages of print versus electronic information resources. It explores how humanities' faculty members at Florida State University (FSU) use print and electronic resources, as well as how they perceive these…

The moving image plays a significant role in teaching and learning; faculty in a variety of disciplines consider it a crucial component of their coursework. Yet little has been written about how faculty identify, obtain, and use these resources and what role the library plays. This study, which engaged teaching faculty in a dialogue with library…

This article discusses commuter students' experiences with the academic library, drawn from a qualitative study at the City University of New York. Undergraduates at six community and baccalaureate colleges were interviewed to explore how they fit schoolwork into their days, and the challenges and opportunities they encountered. Students…

Technology lending has proven to be one of the most popular services that the Ryerson University Library and Archives (RULA) has offered in the past few years. Given the number of commuting digital natives comprising our student body, the library wanted to know how these students were using our current laptop loan program and how this service…

Jill Powell, engineering librarian from Cornell University, visited the library at NASA Goddard in Greenbelt, Maryland in July 2013, interviewing library staff and selected NASA scientists. She studied the library's digital projects, publications, services, and operations. She also interviewed several NASA scientists on information-seeking…

Academic libraries seek to play a central role in supporting the research enterprise on their campuses. Postdoctoral scholars ("postdocs") make substantial contributions to academic research and are an important group toward which services can be marketed. They are also difficult to find on many campuses, with some studies referring to…

Purpose: This study aims to investigate the extent and level of internet access and use among scientists at Olabisi Onabanjo University (OOU), Ago Iwoye, Nigeria, its impact on their academic activities and the constraints faced in internet use. Design/methodology/approach: A questionnaire survey with all the 125 scientists in the Faculty of…

The aim of this study is to investigate if providing mathematics education pre-service teachers with animated library tutorials on library and database searches changes their searching practices. This study involved the completion of a survey by 138 students and seven individual interviews before and after library search demonstration videos were…

As virtual worlds continue to proliferate globally, libraries are faced with the question of whether to provide information services to virtual patrons. This study, utilizing a mixed-method approach of interviews, focus groups, and surveys, represents one of the largest studies of virtual libraries attempted to date. Taking a holistic perspective,…