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Download full textHowell, Benita J.; And Others – 1977
A role analysis study of the Margaret I. King Library reference department focused on organization of role activities, their evaluation by reference staff, and patron satisfaction. Observation, interview, and questionnaire techniques were employed to (1) obtain staff job history and academic training; (2) inventory activities from which a list of…
Descriptors: College Libraries, Data Analysis, Data Collection, Interviews
