Organizations interested in increasing their user experience (UX) capacity lack the tools they need to know how to do so. This dissertation addresses this challenge via three major research efforts: 1) the creation of User Data Spectrum theory and a User Data Spectrum survey for helping organizations better invest resources to grow their UX…

A number of research studies have focused on the usability of groupware in supporting collaborative work. Unfortunately, our understanding of their impact on collaborative learning is still limited due to a lack of attention on this issue. The majority of educators and designers in Computer Supported Collaborative Learning (CSCL) expect…

Two information dissemination centers at University of California at Los Angeles and University of Georgia studied the interactions between computer based search facilities and their users. The study, largely descriptive in nature, investigated the interaction processes between data base users and profile analysis or information specialists in…

The current attitudes of users and non-users towards public online computer catalogs (OPAC's) were studied at the Library of Congress (LC) and responses were compared with those from an aggregate survey. Attitudes of both users and non-users toward the LC OPAC system were favorable. Problems experienced by patrons related to difficulty in…

The Subject Access Research Project was initiated by OCLC in August 1979 to study the process of subject searching in the library catalog, with the objective of identifying features for an automated subject retrieval system which would support the present search tactics employed by library users performing manual subject searches at the library…

REACTIONS OF A USER POPULATION (SCIENTISTS/ENGINEERS AND LIBRARIANS) TO AN OPERATIONAL TEST OF AN ON-LINE SYSTEM FOR RETRIEVING DOCUMENT CITATIONS (RECON) WERE STUDIED AT SEVERAL NASA FACILITIES. DURING A TWO MONTH OPERATIONAL TEST PERIOD, DATA WERE COLLECTED REGARDING FREQUENCY OF USAGE AND DEGREE OF SUCCESS ENCOUNTERED IN CONDUCTING ON-LINE…

Investigation of end-user searching at National Library of Medicine reveals that volume of searching is related to convenient placement of terminal; slightly fewer than half of potential searchers search for themselves; practices of pharmacists and pathologists do not differ in important ways; end-user searchers perform simple searches. (86…

This report covers the background, scope, and findings of a multifaceted research project which focused on data collection and analysis related to online public access systems (OPAC's); the ultimate goal of this project is to improve information access through OPAC design and enhancement. To assist library decision-makers when planning for the…

Discussion of a study conducted at the University of Wisconsin-Madison to elicit information about the library's online catalog. Highlights the use of focus group interviews. Topics include experience with other catalogs, approaches to searching, positive feedback, barriers to use, and changes to the catalog as a result of the study. (LRW)

Identifies problems that undergraduate searchers encountered in a search of the ERIC database on CD-ROM. Results of participant observation, questionnaires, and interviews are reported; a taxonomy of user problems is proposed that includes syntactic errors and semantic errors; and recommendations for menu selection systems, online help, and…