Discussion of performance improvement focuses on work processes. Highlights include a definition of process; types of process steps, including operational and nonoperational; desired process characteristics, including high reliability and low variability; a comparison of two different processes; and suggestions for process improvement, including…

This approach to task analysis includes descriptions of (1) inputs, outputs, and jobs; (2) flow of materials and decisions between jobs; (3) inputs, major tasks, and outputs of each job; (4) sequence of steps for major tasks; (5) heuristics/algorithms for each sequence step; and (6) information needed to use heuristics algorithms. (EAO)

Provides directions for conducting a workshop providing technical training in a large organization that links job performances to work processes. Organizational levels of performance are discussed; relationship maps and process maps are explained; and an example of a workshop for a software maintenance environment is presented. (two references)…

Discusses three task analysis techniques utilized at the Palo Verde Nuclear Generating Station to review training programs: analysis of (1) job positions, (2) procedures, and (3) instructional presentations. All of these include task breakdown, relationship determination, and task restructuring. (MBR)

Describes a five-step approach to performance management which includes (1) redefining tasks; (2) identifying skills; (3) determining what development tools are necessary; (4) prioritizing skills development; and (5) developing an action plan. Presents a hiring model that includes job analysis, job description, selection, goal setting, evaluation,…

Discusses instructional design; examines various analyses which should be made as part of instructional development, including needs analysis, front-end analysis, job analysis, task analysis, training analysis, and learning analysis; and describes steps in a learning analysis that is less labor-intensive and time-consuming. A learning analysis…

Identifies and discusses knowledge and skills needed by professional performance improvements experts including the knowledge to describe human performance in terms with reasonably precise meanings; ability to distinguish trainable from untrainable performances; and knowledge of learning outcomes and the key conditions for their training. (MBR)

Explains how the use of performance analysis technology in a hospital improved job performance, thereby generating dollar benefits and cost savings. The variables involved in this analysis are discussed in detail, and a case study illustrating its efffectiveness is included. (MBR)

Describes how instructional designers can use a combination of job task/function analysis and job competence assessment to construct a performance profile for managers that identifies characteristics of a successful performer. An ideal role micro approach is explained, and the design of training programs based on the performance profile is…

Description of a management strategy for assessing performance goals called Job Task Systems Management (JTSM) focuses on a study of inspector jobs at the Federal Aviation Administration (FAA). The adaptation of business planning strategies to the government sector is discussed, and a job and task analysis is described. (LRW)

Describes a survey conducted within the commercial nuclear power industry to determine the tasks that a typical training instructor performs. Instructor training programs are examined, results of the survey are analyzed, and further uses of the survey data are suggested. (LRW)