The article attempts to identify the need for personal skills, interpersonal skills, task skills, and organization skills in the development of the sales manager. (Author)

Summarizes the methodology and products of the American Society for Training and Development-sponsored study to define excellence in training and development (T&D). These include a human resource wheel, future influences on the field, lists of roles and outcomes in T&D, a competency model, role profiles and clusters, and a matrix of roles…

Discusses the need to understand the competencies (knowledge and skills) which underlie effective job performance. Describes competency models and stresses their importance in organization functioning. (JOW)

Human resources development must be oriented toward the achievement of all objectives of organizational performance: Quality, efficiency, societal impact, employee impact. Three fundamental phases in developing a work design strategy (for improving organizational effectiveness) are explained. (BM)

Decrying the lack of professional standards, the author attempts to define an organizational development professional in terms of the personal traits, skills, and competencies needed. He outlines a learning sequence for skills development and presents a skills assessment scale for self-evaluation. (SK)

The key ingredients in starting a new facility are the development and implementation of a training master plan. Other elements include specifically defined training objectives, trained supervisors to implement programs, and an evaluation process. A follow-up training procedure is necessary to ensure that learning continues. (SK)

Information from job analysis can be used to establish training objectives, to identify skills needed for the job, and to design performance tests. Methods of job analysis to yield necessary information for the creation of effective training programs are outlined. (MF)

The author relates rules of program development to skills development courses, emphasizes the importance of familiarization with the job for which the training is intended, discusses the types of instruction available for program presentation, and discusses some specific uses of audiovisual materials and tests. (AG)

A system of organizational analysis which focuses on leadership, followership, and the job to be done, utilizing an objective scale of effectiveness. Actual situations are plotted on the scale, which simplifies analysis of problems. (JB)

Studies indicate that employees experience increased equity, respect, and job satisfaction when able to assume more responsibility for work processes. The new work structures resulting from organizational change often necessitate new employee attitudes, knowledge, and skills as well as new management techniques. Integrated training programs are…

Outlines a procedure for designing an industrial skills training program in which the trainer prepares a job analysis by actually learning about the job duties and equipment; writes instructional objectives for each equipment section; and combines sets of job photos, scripts, objectives, and other information into a study guide for trainees. (MF)