International student services centers (ISSC) at postsecondary institutions in the United States are central to supporting international students' transition and adjustment needs. As leaders of these units, ISSC directors are 'managerial professionals' (MPs), exhibiting characteristics of both traditional academic and administrative roles. These…

A wave of presidential transitions is expected in higher education within the next several years (ACE, 2017). While the transition of a president can be a monumental and celebrated occasion for a college or university, it is many times accompanied by work disruptions, job uncertainty, and turnover of senior administrators (Overend, 2011; Smerek,…

Some higher education management departments have started to implement customer service orientation strategies in their marketing activities in order to solidify value exchange perceptions, differentiate themselves, and improve retention rates. However, if students are to get the most out of their academic experiences, they need to become…

Stakeholders want to know whether the graduates remained in the states where they got their professional science master's (PSM) degree, what their job titles were, and the type of employers they were working for. Business leaders, governors, and university-system heads want to know if graduates are contributing to job creation and work-force…

This paper discusses the neglected theme of job design in education. It argues that the traditional top-down method of designing work roles ignores the interests, abilities and needs of employees and leads to individuals adopting an unsanctioned approach to job design, "job crafting". It is posited that a third approach is needed, that…

The possibility of redesigning the work experiences of faculty members in an effort to enhance their motivation, productivity, and personal and work satisfactions is examined. One approach to work redesign, job characteristics theory, is described. Several strategies are discussed. (Author/MLW)

Guidelines for college publications professionals seeking to improve their productivity include these: set priorities; consider the consequences of each project; spend minimal time on trivial tasks; focus on your goal; identify the slowest task, which may limit a project's effectiveness; make appointments; avoid taking work home; and schedule…

A California State University study of alternative job design approaches in the university's information technology community is described. The study was designed to develop a job design approach that could adapt to changing skill requirements, promote continuous acquisition of skills for knowledge-based employees, and improve organizational…

Implementation of a job development program within the personnel administration function of an Australian university is evaluated. The program, following principles of the Total Quality Management approach, was found to have favorable impact on a number of work-related variables, in comparison with the traditional approach used in another…

The current practice of assigning and assessing college faculty workloads is analyzed briefly, and issues involved in developing a new process consistent with a broadened definition of faculty work are discussed. The professional portfolio is suggested as a structure for assigning and assessing faculty responsibilities in a collaborative and…

One phase of academic management, the faculty promotion process, is systematically described and analyzed. The study encompasses three parts: (l) the justification of the use of management concepts in the analysis of academic administration; (2) a descriptive presentation of promotion policies and practices in 46 large state universities; and (3)…

A survey of 1,499 graduate business students at 7 colleges and universities investigated perceptions of potential benefits of an advanced degree, and their relationships with degree type, school size/type, and student characteristics. Five perceived benefits included research and analytical skills, competitive advantage, monetary reward, career…

Planning and management strategies used in the private sector have practical applications for higher education in a period of systemic and organizational stress. Promising strategies include organizational delayering; employee empowerment; boundless thinking, problem-solving teams; accelerated processes; quality management and improvement; and…