This study investigates staffing competencies and collaboration for electronic resource management (ERM) in public and private university libraries in Ghana. Interviews were conducted with twenty-four library staff from two public and two private universities and three consortium executives. The findings revealed similarities and differences in…

The study examined the essentiality of motivation in enhancing the effectiveness of librarians in Nigerian public universities. It adopted correlation survey research design. Its population consisted of 1,254 librarians in public university libraries in Nigeria, from which 923 were selected using simple random sampling. The research instrument…

High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…

This case study presents a conceptual model of researcher performance developed by Deakin University Library, Australia. The model aims to organize research performance data into meaningful researcher profiles, referred to as researcher typologies, which support the demonstration of research impact and value. Three dimensions shaping researcher…

This companion dissertation reports the findings of applied case study research on four community college organizational units that consistently meet or exceed standard performance measures. In addition, prior ample evidence confirmed that performance extended significantly beyond what might be explained by available tangible resources alone. The…

The results of a recently conducted Web-based survey of Access Services department supervisors are presented in this article. The survey, which was completed by 94 respondents, identified 19 core tasks completed by student assistants and further found a high overall approval of student assistant job performance. The information generated by the…

Argues that performance measures for student employees in academic libraries should set expectations for their performance and become management tools to motivate, evaluate, and reward them. Management literature on full-time employees is modified to fit students' needs, i.e., that they are part-time and not necessarily motivated by the work…

This Systems and Procedures Exchange Center (SPEC) collection of library documents illustrates approaches to and techniques of performance appraisal used in Association of Research Libraries (ARL) libraries. Included are (1) performance appraisal forms, policies, and procedures from Stanford University, University Library Council, Louisiana State…

This document contains validated activities and competencies needed by librarians working in an academic library. The activities and competencies are organized according to the functions which academic librarians perform: acquisitions; cataloging; circulation and reader services; collection maintenance; interlibrary loan; management; reference;…

Twelve articles discuss personnel management in libraries. Topics covered include building job commitment among employers, collective bargaining, entry-level recruitment, employee turnover, performance evaluation, managing resistance to change, training problems, productivity, employee stress, compensation systems, and the Allerton Park Institute.…

A personnel appraisal tool was developed at the Iowa State University Library for professionals supervised by the Assistant Director for Technical Services and the Head of the Monographs Department, to evaluate both their supervisors' performance and the appraisal review as an educational tool to improve administrator performance. A Technical…

A workshop held at the University of California at San Diego's research library focused on improving the quality of goal-based self-reviews as a training approach for performance management. Participants benefited from the mixed groupings of librarians and paraprofessionals and from the detailed look at individual goals and objectives. (three…

Describes the development of criteria and guidelines for merit salary increases at the Colorado State University library. Discusses the use of the criteria for performance evaluation and results of a survey of the library faculty regarding their opinions on the overall effectiveness of the criteria. (Author/LRW)

Effective management and the importance of feedback in relation to improvement are becoming critical issues for libraries. Upward appraisal evaluates managers' performance based on input from their staff, rather than the traditional top-down evaluation format in which a manager is evaluated solely by their superior. This paper discusses the…

This study was undertaken to generate and analyze survey data for evaluating time management practices among directors of large academic libraries. Questionnaires were mailed to 194 library directors and the 159 survey respondents (82%) provided information about their experience and other characteristics; how they allocate their time; to what…