Little is known about the short- and long-term benefits mentors gain from their mentoring relationships. This study examined the extent to which short-term proximal benefits reported by mentors (improved job performance, recognition by others, rewarding experience, and loyal base of support) predicted the long-term distal outcomes of mentor career…

A look at what we may expect in the future suggests some advantages to be gained from a motivational model, drawn from a synthesis of the latest research into behavior modification, and its link to contigency theories of organizations. (Author)

A simple prompting procedure involving index cards was used to increase suggestive selling by the owner/operator of a small pet grooming business. Over a year of baseline data revealed that no sales prompts were given and few pet products were sold. When the owner was prompted by an index card to ask customers if they wanted to purchase pet…

Behavioral Analysis and Standards for Employees (BASE) is a job analysis process that focuses on employee behavior and the standards and conditions for it. BASE is cost effective and enables participation of stakeholders. (SK)

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

Task analyses have traditionally been framed in terms of overt behaviors performed in accomplishing tasks and goals. Pioneering work at the Learning Research and Development Center looked at what contribution a cognitive analysis might make to current task analysis procedures, since traditional task analysis methods neither elicit nor capture…

Organizational behavior is defined and its micro and macro subdivisions described. Leavitt's model for organizational change (task, technology, structure, and people) is employed to extract meanings from the organizational behavior literature. A diagnostic approach is suggested for applying organizational behavior to the practice of higher…

This literature review examines trends in research and theory on vocational behavior from two perspectives: counseling psychology and organizational behavior. Important distinctions and areas of convergence between the two are discussed. A 213-item bibliography is provided. (SK)

Although predictive validation is the primary method of justifying a particular work sample for use as an assessment device, content validation is being recognized as an alternative strategy. Confusion exists over whether content validity should refer to the representativeness of the work sample, in terms of tasks to be performed, or behavioral…