Human competence is a vital element for any organization that expects to survive and then thrive. Developing individual performance ability is necessary but not sufficient because trained people alone will not make an organization successful. We must determine what people should deliver and why it should be delivered in order to add measurable…

Attracting, developing, and retaining employees, ensuring a pipeline of qualified people, and building a culture of engagement and productivity are important to the success of any organization. It is called "talent management." With the right technology support, talent management's real value is that it allows organizations to identify high…

Directors of early childhood programs are an amazing lot! There's so much dedication, such hard work and creative problem solving. But then that inevitable undertow of deadlines, crises, and illness begins to suck directors down. With crisis management becoming a way of life, they don't even recognize their vital signs slipping away. The author…

For flooring manufacturer Mohawk Industries, it is not enough to teach employees how to be great. The long-time Training Top 125 contender focused last year on helping employees to blaze their own learning paths while meeting organization imperatives. That meant improving the technology that supports employee performance, as well as creating new…

School principals are second only to teachers among school-based factors that influence student achievement and they are critical to attracting and retaining effective teachers and other school staff. Yet in the past, federal policymakers haven't given school leadership much attention. This reauthorization of the Elementary and Secondary Education…

Three leading corporations, the Ritz-Carlton, Accenture, and Healthcare Corporation of America, were examined to see how they handled problems that also were faced by school districts. Their strategies for recruiting and retaining employees, measuring performance, and providing professional development differed significantly from those of most…

Teacher evaluation has emerged as a major focus for reform at the highest levels of education policymaking, and for good reason. Most evaluations are based on scant evidence of actual effectiveness, produce inflated ratings, and provide teachers with little useful feedback. This paper offers policymakers and practitioners important "lessons…

Quality is fast becoming a policy priority in states and localities around the country. As a result, formal and informal networks of youth organizations are seeking and developing strategies to help them assess and improve performance. This report takes a close look at efforts underway in three networks and provides a preliminary framework for…