The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

Purpose: Informed by the job characteristics model (JCM) and job crafting theory (JCT), this study aims to investigate the mediating role of meaningfulness at work in the relationship between a growth mindset and in-role performance and moderating role of job crafting in this indirect effect. Design/methodology/approach: To this end, the authors…

The pandemic and post pandemic job market showed the importance of online professional training for employees to improve professional skills necessary to acquire skills to adapt to the new environment and get promoted in their current professions, while contributing to organizations' success. The present dissertation study utilized the Unified…

The impact of training, remuneration, and teamwork factors on job performance has been affirmed in the literature. However, not all organizations devote efforts to these critical variables of performance, which has led to employees' poor job performance. Hence, this study examined the influence of training, remuneration, and teamwork factors on…

This study examined the perceived quality of training (independent variable), job performance (independent variable) in relationship with job satisfaction (dependent variable). The study participants were healthcare workers of nursing homes and long-term care facilities. All participants utilized the Job Satisfaction survey. Interviews were also…

Purpose: Considering the importance of employee performance in the changes in state higher education institutions, this study aims to conceptualize the mediating role of employee engagement and empowerment in predicting employee performance. Design/methodology/approach: The study uses a quantitative survey method to collect data from staff members…

This study examined the nexus between institutional training and development and employee performance from private universities in Ghana using Principal Components Regression (PCR). The study employed exploratory design through the quantitative and cross-sectional survey methods for data collection. The questionnaires were administered 384…

Training is a continuous process to improve the caliber of employees. The main objective of this study is to assess and investigate the impact of training on employees' performance in the technology focused academic institution. Methodology: This study used a quantitative approach and the cross-sectional survey was used to collect data from a…

Researchers and practitioners in postsecondary and workplace settings recognize the value of noncognitive constructs in predicting academic and vocational success but also perceive that many students or employees are lacking in these areas. In turn, there is increased interest in interventions designed to enhance these constructs. We provide an…

The purpose of this study is to investigate the relationship between Arabic Language Proficiency (ALP) and expatriate adjustment (EA), and job performance (JP) in Saudi Arabia. In addition, the moderating role of personal and environmental factors is investigated. This investigation employs a mixed-methods research design. The intended audience is…

Recent research on implementation and effects demonstrates the important difference comprehensive and aligned principal pipelines can make in districts and schools. The implementation studies analyzed in depth how school districts can strategically put in place policies, processes, and infrastructures to strengthen school leadership. Research on…

Higher education is facing increased workforce challenges and is in dire need of effective Human Resource Development (HRD) practices. The purpose of this two-phase qualitative study was to explore the perceptions of supervisors and employees regarding the performance management (PM) system at a large-sized urban community college. Phase I was…

The study examines an important aspect of the training evaluation, namely trainee reaction to training. In particular, the author aimed to analyse the relationship between learning self-efficacy during the training and identified factors of trainee reaction to training: trainee perception of the training content, design, and trainer performance.…

The purpose of this study was to analyze the role of organizational culture at Bandung Regional Ministry of Education and Training Center. This research was conducted with a descriptive research method with a qualitative approach. The data were collected through interview, observation, and document review. The analysis results showed the…

Purpose: This paper aims to present a detailed explication of a learner-centered instructional approach for adults labeled case-based modeling (CBM). The approach is an example of integrative pedagogy aimed at expertise development and is an extension of other instructional approaches, namely, problem-based learning (PBL) and case-based learning…