We used an experimental design to examine the intrapersonal and interpersonal processes through which neutral display rules, compared to positive display rules, influence objective task performance of poll workers and ratings provided by survey respondents of the poll workers. Student participants (N = 140) were trained to adhere to 1 of the 2…

Technology can extend human memory and improve performance, but bypassing human intelligence has its dangers. Cognitive apprenticeships that compress learning experiences, provide coaching, and allow trial and error can build complex problem-solving skills and develop expertise. (SK)

Although studies using recall tasks to measure memory typically report age-related declines in performance for older subjects, little is known about how these research results relate to performance in actual situations. A study was undertaken to determine whether years of experience in a domain of knowledge could compensate for age-related…

Examines the structure, form, and nature of the content and context of memorable messages exchanged within an organization. Discusses how these features enhance the socializing and memorable nature of such messages. (MS)

Over a two-year period, research was conducted primarily in two areas of cognitive strategies for on-the-job training (OJT). The first area was the development and testing of a computer-based training system to improve selectivity in text processing in order to improve performance during OJT. The second area was the exploration of text-type…