The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

Although research on team performance-prove goal orientation (TPPGO) has flourished, there remains a scarcity of studies investigating its impact on individual performance. Drawing upon transactional stress theory, our study aims to explore the dual nature of the influence exerted by TPPGO on employee creative performance. Employing a multi-level…

In recent years, the Chinese government has launched several policies to facilitate universities to develop performance measures closely related to national university rankings and resources allocation. Directed by these performance measures, academics employ various strategies to deal with the increasing requirements and pressure. Using a…

Performance conversations are a critical and necessary part of performance management. Feedback is most effective when it is constructive and when it involves a dialogue rather than a monologue, but people often struggle with this skill. This activity includes an experiential exercise that applies a five-part process for performance feedback,…

The performance of education office organizations was influenced by the behavior of its employees. This study aimed to determine the direct and indirect influence of organizational culture, leadership style, personality, and organizational justice towards the job performance of the employee education office in Jakarta. Research samples were 221…

Purpose: The purpose of this paper is to use recent empirical research and theory to help explain how a manager may assume a coaching role to assist employee learning and growth. In the coaching role, performance appraisal and other information may be carefully used as feedback to reinforce growth mindset learning in the service of employee…

Higher education is facing increased workforce challenges and is in dire need of effective Human Resource Development (HRD) practices. The purpose of this two-phase qualitative study was to explore the perceptions of supervisors and employees regarding the performance management (PM) system at a large-sized urban community college. Phase I was…

This policy brief is part of a series of thematic policy briefs prepared as part of the OECD's Resourcing Higher Education Project. It examines the frameworks that govern the employment of academic staff in publicly funded higher education institutions in Israel. It compares these frameworks to those in place in comparable OECD higher education…

Drawing on social exchange theory, the objectives of the study were to examine how succession planning relates to employee performance and assess whether career development and performance appraisal mediate this relationship. Using survey methodology, data were collected from permanent employees at several commercial banks (N = 239; 62% male).…

Vocational education is distinctive by virtue of workplace-based learning in curriculum. This nexus of theory with practice, extends the learning space to authentic work environments. A critical issue of workplace-based learning is the assessment thereof. This article presents a review of workplace-based learning assessments in terms of whether…

The purpose of this study is to describe the management style, performance appraisal and employee development of selected personnel from an academic institution in Central Luzon, Philippines. The study used a descriptive-correlation research design with survey as the primary instrument for data gathering. 75 personnel took part in the survey with…

Hiring the most capable students to serve in the RA role should be a top priority for housing departments due to their critical role as front-line student success employees. The effort to identify and hire RAs typically includes a substantial investment of personnel resources in hiring processes, where candidates are typically evaluated across…

High rates of principal turnover nationally mean that school districts constantly are called on to recruit and select new principals. The importance of a school's principal makes choosing candidates who will be effective paramount, yet we have little evidence linking information known to school districts at time of selection to principal's future…

Although the annual performance review has received much criticism from practitioners and researchers alike, organizations continue to use coaching and/or reviews to maximize employee effectiveness and minimize liabilities. A semester class is a great context to practice skills relating to tracking and reviewing performance. This article describes…

In this research, we developed behaviorally anchored rating scales (BARS) to evaluate the job performance of Zone Three jobs requiring middle-level skills and prior education ranging from vocational training to an associate's degree as well as work-related skills or experience. We ultimately identified 7 relevant job performance dimensions mainly…