In Michigan, schools and educators are held accountable for performance more than ever before. Charter school authorizers--the entities responsible for opening and overseeing new and existing charter schools--face almost no accountability for their performance. In Michigan's current charter landscape, the enormous responsibility of authorizing has…

The level of job performance, international comparability and competitiveness of Nigerian university graduates are burning issues. Consequently, the academic quality of Nigerian universities has come under severe criticism. Since university lecturers are key players in quality control in universities, this study explored their perceptions of…

Improving Performance in Practice (IPIP) is a large system intervention designed to align efforts and motivate the creation of a tiered system of improvement at the national, state, practice, and patient levels, assisting primary-care physicians and their practice teams to assess and measurably improve the quality of care for chronic illness and…

Human service organizations are intended to stabilize low-income families and promote self-sufficiency by providing much needed services and benefits. Recipients, however, often do not get everything they need in terms of either benefits or service quality. Understandably, clients want the help they are entitled to and promised from providers who…

This article seeks to nuance arguments about the impact of broad policy technologies of auditing processes upon teachers' practices by providing empirical evidence of the effects of such processes, in context. Specifically, the article draws upon a cross section of teachers' accounts of schooling practices in a specialist, academically oriented…

Background: There is an absence of research concerning the assessment of housing support worker job performance, particularly in the development of job performance measures that reflect the priorities of people with intellectual disabilities and their families. Method: A worker-oriented job analysis method was used to develop four short job…

Teacher evaluation has emerged as a major focus for reform at the highest levels of education policymaking, and for good reason. Most evaluations are based on scant evidence of actual effectiveness, produce inflated ratings, and provide teachers with little useful feedback. This paper offers policymakers and practitioners important "lessons…

Lessons learned by two neophyte trainers in a corporate quality improvement program include (1) the importance of team training; (2) training across levels, mixing different departments and responsibilities; and (3) concreteness and small group instruction. (SK)

Examined work of the nurse's aides (NAs) through observation and in-depth interviews with 30 NAs. Found efforts of NAs were clearly focused on getting work done well enough to stay out of trouble and decisions with implications for quality of care were often driven by whether NAs would be reprimanded by supervisors or ostracized by peers.…

Within the fields of human performance technology (HPT), human resources management (HRM), and management in general, performance measurement is not only foundational but considered necessary at all phases in the process of HPT. In HPT in particular, there is substantial advice literature on what measurement is, why it is essential, and (at a…

Discusses problems that arise when employees are asked to cooperate with each other to improve the company but are rewarded for individual performance. Offers solutions such as rewarding behaviors and offering a combination of salary plans. (JOW)

Presents a broad training format undertaken by a public jurisdiction for the successful development of performance standards. The three-hour course includes a lecture, a simulation exercise, and a discussion of the appraisal interview. (Author/CH)

Like wildflowers blooming in the cracks of city sidewalks, reflective practice celebrates the organic over the artificial. Inquiry-oriented teaching, rejecting logical-positivist methods, engages teachers in a cycle of thought and action based on professional experience. Teachers subjected to quality control pressures reduce their teaching to the…

Total Quality Management is not a fad. Human resource development must be aligned with the culture of continuous improvement to make it work. Changes may be necessary in hiring, promotion, and performance appraisal. (SK)

U.S. college faculty salaries are based on merit and market factors, not a fixed scale. This article proposes a structural model for faculty performance evaluation that considers quality and quantity of output in teaching, scholarship, and service, awarding merit pay in proportion to an instructor's contribution to overall departmental…