This study examined the nexus between institutional training and development and employee performance from private universities in Ghana using Principal Components Regression (PCR). The study employed exploratory design through the quantitative and cross-sectional survey methods for data collection. The questionnaires were administered 384…

The purpose of the study was to explore frontline employee perceptions of the value of their training and how it affected their on-the-job performance. To support this purpose, there were three research questions: "What are quick serve frontline employee perceptions of the scope and value of the frontline employee certification course?"…

Purpose: Current study intends to examine key human resources practices (human capital, training and rewards) that influence employee commitment and service recovery performance (SRP) of Takaful industry agents in Southeast Asian region. The Takaful industry is facing stiff competition with conventional insurance industry in Malaysia and Indonesia…

All organizations are constrained by budget and resources. Within these constraints, they also strive to maintain or enhance timeliness, quality and productivity. Ivy Plus universities are no exception. Through their applied creativity, administrative staff within these universities are key to navigating these challenges in ways that advance their…

This mixed-methods study sought to determine the effectiveness of advising programs and best practices to use when assisting students. The study reviewed the perspective of advisors pertaining to their preparedness to assist students and the perspective of student satisfaction with the advising received. Both quantitative and qualitative data were…

While most law enforcement agencies recognize the importance of physical fitness for their officers and encourage them to maintain an adequate level of fitness, many find it difficult to implement a fitness program successfully. Prior studies and literature support the implementation of community-centered fitness initiatives. The purpose of this…

How useful is social media and training programs to the development of professionals in the security sector? In this study the researchers examined three key issues pertaining to training programs. These were marketing of training programs, participant experiences of training content and work proficiency. A sample of ten participants of a forensic…

High-quality customer service is an important aim of the library experience. Its importance is evidenced by attention given to the topic in scholarly literature and academic conference proceedings. This article describes the challenging process of creating and delivering a blended customer service training curriculum to all library staff working…

Recently, theory and research have supported psychological capital (PsyCap) as an emerging core construct linked to positive outcomes at the individual and organizational level. However, to date, little attention has been given to PsyCap development through training interventions; nor have there been attempts to determine empirically if such…

The purpose of this study is to determine the extent to which workers patronize distance learning approach to further their education. Other purposes include: determine problems facing workers in the process of improving their knowledge and skills through distance learning approach; establish the level of attainment of manpower development…

In today's changed environment where the economy and industry are driven by customers, business is open to worldwide competition. Manufacturing firms have looked at employee performance improvement as a means to succeed. These findings advocate setting up priorities for employee performance improvement. This requires a continuous improvement…

Purpose: The purpose of this paper is to provide a detailed, theoretical underpinning for the training and performance improvement method: performance template (P-T). The efficacy of P-T, with limitations, has been demonstrated in this journal and in others. However, the theoretical bases of the P-T approach had not been well-developed. The other…

"The Measures of Success" (MoS) project set out to develop, implement, and present the results of an evaluation model that could assess longer-term outcomes of workplace education programs for increasing literacy and Essential Skills. The model was tested at 18 work sites in Manitoba and Nova Scotia and included training programs that…

The authors examined "perceived beneficiary" of employee development (self, organization) for relationships with employee development activity. Perceived organizational support served as a moderator. The authors conclude that employees may engage in development activities to partly benefit their organization to the extent that a positive exchange…

This article questions commonly held beliefs about training as a component of performance improvement solutions. Rather than being based on theoretical and empirical support, many beliefs about training are based on little more than myth. Part 1 of this article presents myths about the relationship of training and performance and myths about…