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Download full textBrown, Lynne Branche; Stanley, Nancy Markle – 1995
This paper chronicles ongoing alterations to the organizational structure of the acquisitions department at Pennsylvania State University using the tenets of total quality management (TQM). The movement toward reorganizing for process improvement began in late 1992 when the associate dean of libraries called the acquisitions department together to…
Descriptors: Academic Libraries, Case Studies, Departments, Employee Attitudes
