Students acquire an understanding of the differences between TCP and UDP (connection-oriented vs. connection-less) data transfers as they analyze network packet data collected during one of a series of labs designed for an introductory network essentials course taught at Boise State University. The learning emphasis of the lab is not on the…

In a continuing effort to reduce costs and improve internal processes, the Glendale Public Library's book charging and overdue determination system has been examined and an improved method conceived which will free badly needed labor hours within the library. It is proposed that the present photocharging transaction card system be kept, but the…

A study was done by the Advisory Committee on Student Financial Assistance to determine specific legislative, regulatory or administrative sources of complexity and burden in student loan programs under Part B of the Higher Education Act of 1965 and to recommend enhancements that will have positive effects on loan delivery and collection systems…

an analyst from the staff of the City Manager of Glendale, California, conducted a work simplification study for the central library to adjust public service operations in the library's new quarters. This report presents the study's recommendations concerning the book circulation process. Following an outline of the organization and functions of…

The potential employment impact of office automation is the topic of the study described in this book. The study reviews trends in clerical employment over the last 30 years in a search for evidence of the impact of changes in process technology on clerical employment levels. Specifically, it examines clerical employment trends from 1950 to 1980…

Based on 17 case studies in European Community countries and a literature review, this research project derives several findings--some of them contradictory--about the evolution of qualifications related to office technology. The population studied was office technology users below the executive level. The project found that the impact of the new…

More than 7 million workers in the United States today use computer-based video display terminals to do word and data processing; an overwhelming number of these workers are women. Women make up most of the occupational groups identified as "administrative support," and they are particularly affected by the changes taking place in the workplace.…

This study assesses the consequences of the continuing and rapid introduction of information and telecommunications technologies in offices. The report of the study contains 12 chapters. After a brief look at the context of office automation from the perspective of history, the first chapter highlights some expectations about the technologies and…

Automated office technologies, such as office automation systems, management information systems, teleconferencing, message systems, and robotics, are providing momentum for the trend towards the "paperless office" by allowing new means of carrying out office tasks and aiding in the management of time, data, and messages. The success of these…