Bent on improving the teaching and learning experience, enhancing the productivity of researchers, and increasing the visibility of research outputs, libraries are redistributing staff, reallocating resources, and reorganizing internal structures, all to better partner campus-wide. Nowhere is the impact of this push for service innovation and user…

The Oman government developed a vision to transform the nation into a sustainable knowledge society by supporting information and communication technologies to improve government services (ITA, n.d.). According to a United Nations (2012) report, Oman ranks 64th worldwide in e-government readiness, the lowest compared to other countries in the…

Institutions of higher education, like other large organizations, can have complex and complicated administrative structures. Nowhere is this more true than in the area of student services. Internal systems and processes that have become almost second nature to the individuals who staff administrative units can seem confusing and frustrating to…

This manual for supervisors of rehabilitation workshops or plants focuses on knowledge, techniques, and application of work simplification and production standards. Four chapters providing introductory material discuss common goals of rehabilitation and production and human factors. The first of seven chapters (chapter 5) on work simplification…

Over the past two decades, scholars and practitioners in a variety of industries have considered work redesign among a constellation of strategies to promote employee recruitment and retention, development, motivation, and performance. Although educational policymakers in the middle to late 1990s shifted their attention to standards, systemic…