Responses to an Illinois survey by 19 human resource managers and 26 university and 71 community college information systems instructors rated the importance of workplace and technology skills for entry-level information services and support personnel. Both groups ranked nontechnical/soft skills and information technology certification as…

A Delphi panel of 24 hiring managers, human resource specialists, business owners, and cooperative educators ranked entry-level skills and acceptable proofs of proficiency. Highest-rated skills involved interpersonal relationships. Traditional proofs (resumes, transcripts, references, testing) remained important. Nontraditional proofs…

Diagrams the levels of specialization in electronic data processing and provides a job description for the first level, computer production operations job cluster. Data collected from computer operations managers, incumbent operators, and interviews and observations were analyzed for the job skills and educational and employment qualifications…