Suggests ways for instructional design consultants to develop people skills and foster successful client relationships: take win-win approach; match consulting models; study clients as you study problems; build common ground; study organizations as you study clients; be respectful, trustworthy, informative, slow to judge; express your needs, and…

Describes a collection of techniques used to increase use of skills learned in a training program for the staff of a motor freight common carrier company; briefly summarizes nature of the training program, its rationale, target population, content and delivery methods; and summarizes the training program's effects on employee performance. (MBR)