Organizational learning has been studied and researched as a construct for organizational improvement. Although its definitions are varied, scholars continue to integrate its use through various disciplinary approaches. It has been studied at the organizational level, but not as much research has taken place at the individual level where…

Purpose: Issues surrounding knowledge management, knowledge transfer and learning within organisations challenge continuity and resilience in the face of changing environments. While initiatives are principally applied within large organisations, there is scope to assess how the processes are handled within small and medium enterprises and…

This paper serves as an exploration into some of the ways in which organizations can promote, capture, share, and manage the valuable knowledge of their employees. The problem is that employees typically do not share valuable information, skills, or expertise with other employees or with the entire organization. The author uses research as well as…

As business e-mail volumes continue to grow and employees spend increasingly larger portions of their day processing e-mail, there is strong evidence of the negative impacts of e-mail processing, especially with respect to e-mail overload. This study sought to determine whether a training program focused on select e-mail features and processing…

Onboarding ensures learning success through sharing and acquiring knowledge to remain competitive. However, little is known about new Information Technology (IT) hires' learning needs in the absence of onboarding; therefore, the purpose of this case study was to examine, increase, and retain their technical knowledge at the Unified Communications…

Purpose: The motivation for this investigation is to apply social networking features to a semantic network portal, which supports the efforts in enterprise training units to up-skill the employee in the company, and facilitates the creation and reuse of knowledge in online communities. Design/methodology/approach: The paper provides an overview…