A skill gap in Problem Solving in Technology-Rich Environments (PS-TRE) between U.S. Baby Boomers and younger generations has been documented in previous studies using the Programme for the International Assessment of Adult Competencies (PIAAC) Survey of Adult Skills (Rampey et al., 2016). Bringing this generation of workers up to speed in this…

In this research, we developed behaviorally anchored rating scales (BARS) to evaluate the job performance of Zone Three jobs requiring middle-level skills and prior education ranging from vocational training to an associate's degree as well as work-related skills or experience. We ultimately identified 7 relevant job performance dimensions mainly…

To identify the most important competencies for college graduates to succeed in the 21st century workforce, we conducted an analysis of the Occupational Information Network (O*NET) database. O*NET is a large job analysis operated and maintained by the U.S. Department of Labor. We specifically analyzed ratings of the importance of abilities (52…

A survey instrument developed to measure the perceived performance of the six components of an electronic performance support system (EPSS) and the perceived benefits of EPSS use was mailed to 182 target EPSS co-ordinators. A total of 98 (54.0%) questionnaires were returned. Of these, there were 79 (80.6%) usable surveys. Research results indicate…

Exceptional students need to learn self-directed behavior and self-management procedures, in order to enhance their adaptability and problem-solving skills in work environments. An instructional model to teach adaptability skills focuses on decision-making, independent performance, self-evaluation, and autonomy. Several procedures to promote…

The competencies of the university secretary were studied at the University of Southern Maine. In addition to developing position descriptions, competencies that distinguish effective performers were also identified. Based on results of interviews with 24 secretaries, a competency-based model was developed. Fourteen competencies were categorized…

Phase II of a project extended data collection and analytic procedures to develop a model of expertise and skill development for en route air traffic control (ATC). New data were collected by recording the Dynamic Simulator (DYSIM) performance of five experts with a work overload problem. Expert controllers were interviewed in depth for mental…

Through self-analysis of job performance, job problem-solving groups, and self-management, special needs students learn how to take control of their actions, solve problems, make appropriate decisions, and maintain skills that will help them to be successful on the job. (BJV)

This compilation of the knowledge and experience of 49 training and development professionals is a guide to the most important aspects of training and development (T&D), ranging from the environment in which it operates to detailed suggestions as to how it can be done. Contributors' notes appear first. Part 1 on the world of T&D contains seven…

This learning module is one of a series that teaches the competencies of "Job Search Skills," part of the "Work Skills" package--a set of competency-based instructional materials written for low-level readers that prepares students with specific job search and job keeping skills. ("Work Skills" is part of the "Connections" package, which…

A cognitive task analysis was performed to analyze the key cognitive components of the en route air traffic controllers' jobs. The goals were to ascertain expert mental models and decision-making strategies and to identify important differences in controller knowledge, skills, and mental models as a function of expertise. Four groups of…

A research study examined differences in cooperative education work activities and situations as varied with the students' experience and career maturity. Experience was indicated by the number of prior work placements; occupational maturity was defined in terms of values, future plans and expectations, and scores on an inventory of career…

This document, which is intended for all employees from entry workers to company executives, examines the skills needed for survival in the 21st century workplace. The book contains 26 chapters arranged in an A to Z format. Selected chapter titles are as follows: "Attitude: Why Is Managing Your Attitude Part of Your Job?";…