The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

This study analyzed participants' perceptions regarding a sales training program before and during the COVID-19 pandemic. Using a descriptive research design, a survey was administered to 53 participants that examined the training methods used, topics covered, and their overall satisfaction with the program. The participants were assigned to…

The topic of this study was the perception of online learning in an exploratory context. The problem addressed the high attrition rates among first-year employees in the financial industry. The problem negatively impacted the overall well-being of organizations, customers, and employees. The study aimed to explore new employees' and managers'…

Workforce training is needed throughout the construction industry to create and maintain competent workers; unfortunately, most construction training and education research focuses on university student education. The focus of this dissertation research is the current state of educational-theory embedded construction workforce training, how such…

This project consists of a problem-based learning project centered on the level of teacher and administrator preparedness in identifying, preventing, and reporting bullying in the state of Missouri. New legislation mandates districts to provide training to staff to prepare them for addressing bullying, which has become a concern in the United…

Across the United States, partnerships have formed between business and industry and rural community college workforce development customize training programs to meet the demands of the 21st century labor market. For many business and industry managers, a partnership has become a necessary means to train the unskilled as well as update skills…

United States workers are facing a workplace in which globalization, outsourcing, accelerating technology innovation, and changing demographics demands changes in the way they keep their job skills current. As a primary representative of workers' interests in the workplace, unions want their members to acquire and improve the skills, knowledge,…

The greatest challenge we face in the next ten years is the challenge of making sure we have a qualified workforce able to meet the demands of living in a global economy. To do this we will need to expand the capacity of our workforce development and educational system to meet the training needs of business and industry. In order to assess the…

In 1996, Congress passed the Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (welfare reform), which, using the mechanism of the existing state Human Resource Investment Councils (HRICs) created by the Job Training Partnership Act Amendments of 1992, held out the promise of improving effective coordination among and across…