As public and private funders have focused on evaluating the effectiveness of workforce development programs, a myriad of data collection systems and reporting processes have taken shape. Navigating these systems takes significant time and energy and often saps frontline providers' capacity to use data internally for program improvement.…

The purpose of this study was to explore training and development practices in Morocco and examine them in light of international practices provided from benchmarking data. Distinctions were also made between multinationals operating in Morocco and Moroccan owned companies. Contrasts in the results are discussed with possible explanations and…

This book addresses the goal of radically repositioning training from a peripheral role in the organization to that of a provider of bottom-line results, return on investment, and driver of performance. Each of five parts, and their respective chapters, begins with a changing mindset model that implies a shared perception, by both the individual…

Postsecondary and work success is central to the economic and social wellbeing of a country. Fundamentally, college success is measured by persistence to degree attainment. Analogously, work success refers to effective performance of a job's required tasks. To succeed in college, one must be ready for college. A student who is ready for college is…

A recent study of work skill competitiveness and overall national competitiveness worldwide revealed that 17 countries are more competitive than Australia. Some countries have a relative resource advantage and will be able to extend access to education and training more effectively than Australia will, and some countries have targeted education…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students covers the topics of benchmarking and the continuous improvement process. It includes the following components: (1) a narrative summary of the topics; (2) a discussion of benchmarking; (3) a benchmarking exercise (the "numbered ball"…

This document is a practical guide that demonstrates how human resource (HR) professionals can use performance measurement to link HR to organizational strategy and business objectives, and thereby raise the profile of HR within their organization. The following are among the topics examined: (1) the strategic context of measurement (the role…