The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

Institutions have tended to provide online training and in-service training by using today's technologies due to the increasing number of employees and the increase in the number of in-service trainings to be given. While the number of trainings held in online environments is increasing day by day, it has gained importance to help learners learn…

Decades of career in adult education confirmed the author's assumption that adult learners possess lots of lived experiences, exhibit different learning styles and have immediate learning needs to fulfil. Some learners may be slow and take time to grasp information while others might be shy, introverts, lack confidence or extroverts who like to…

Purpose: This paper aims to explore the challenges facing Irish organisations in the training and development of non-Irish workers. It analyses the importance of fluency in the host country's language and the approach taken by organisations in relation to language training. In-depth semi-structured interviews provide significant insights for the…

Training Transfer has been a topic bearing considerable mention over the past several decades. This article focuses on the connection between training transfer and learning resistance and presents research findings describing the design, creation, and testing of the Learning Efficiency Inventory (LEI). The LEI was designed to measure learning…

Job readiness programs assist individuals with gaining the necessary information to obtain and keep employment. The research study was an investigation of the reasons for the low enrollment and low success rate for the Midlands Fatherhood Coalition Job Boot Camp program in Richland County SC. With the completion of the study the researcher gained…

Businesses and Human Resources professionals face the ongoing challenge of continuously upskilling and developing employees. Changes to processes or procedures, changes in technology, changes in job functions, and updates or changes to compliance laws or regulations are all reasons that employees must attend and complete employer-developed…

Employee engagement and retention are two areas of focus within industry that help organizations assess business metrics such as training effectiveness, hiring practices, and workplace culture. Several methods exist with which to research engagement and retention levels within an organization and research to date has primarily focused on employee…

This article uses a multi-level framework to investigate for 17 European nations the links between forms of work organisation and style of employee learning at the workplace on the one hand, and the characteristics of national educational and training systems on the other. The analysis shows that forms of work organisation characterised by…

In Australia and other OECD countries, increasing the labour force participation rate of older adults (45-64 years) is seen as a primary strategy to address the current demographic challenges brought about by an ageing population and the retirement of skilled workers. Not all older adults have current workplace skills, yet barriers which include…

This article uses the concept of bounded agency to interpret the findings of a study that explored the training and job-seeking activities of a group of older adults. A qualitative, phenomenological approach was used to obtain personal and nuanced accounts of their experiences. A series of semi-structured interviews was conducted with eight adults…

Chapters in this book include: (1) Courseware Adaptation to Learning Styles and Knowledge Level (Boyan Bontchev and Dessislava Vassileva); (2) Assisted On-Job Training (Claudio Teixeira and Joaquim Sousa Pinto); (3) Self-Directed Learning Readiness Factors in Physicians for Implementing E-Learning in the Continuing Medical Education Programs…

As more and more adults seek out education and training programs to help them become more competitive in the job market, it provides an opportunity for career and technical education. Those who teach adult learners should take into consideration their particular learning traits. This article highlights a framework of core principles to be…

Purpose: This study aims to investigate the influence of a range of contingent factors that moderate the approaches to training in manufacturing SMEs. Design/methodology/approach: The study is based on a regression analysis of data from a survey of 198 manufacturing SMEs. Findings: The findings suggest that there will be times when formal training…

Lower fertility rates and declines in the number of births have created a tremendous labor shortage. This tight labor market has encouraged many companies to recruit and retain a greater number of workers older than the age of 55. Additionally, with the shift to knowledge and technology-based industries, older adult workers are finding that…