Purpose: This study aims to explore the simultaneous impact of employees participation in non-technical training, technical training, and coaching on subsequent job performance, job involvement, and job satisfaction. Design/methodology/approach: The present study was based on a sample of German call center employees and on a longitudinal,…

Inter-firm cooperation has emerged as a key element of competitive business strategy. Firms improve mutual understanding of their complementary competencies and combine them in better ways; improve access to new markets and advanced technologies; and learn more fully and quickly from each other. Challenges of work force development (WFD) can be…