The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

Purpose: Considering the importance of employee performance in the changes in state higher education institutions, this study aims to conceptualize the mediating role of employee engagement and empowerment in predicting employee performance. Design/methodology/approach: The study uses a quantitative survey method to collect data from staff members…

The purpose of this study is to investigate the relationship between Arabic Language Proficiency (ALP) and expatriate adjustment (EA), and job performance (JP) in Saudi Arabia. In addition, the moderating role of personal and environmental factors is investigated. This investigation employs a mixed-methods research design. The intended audience is…

Purpose: This paper aims to present a detailed explication of a learner-centered instructional approach for adults labeled case-based modeling (CBM). The approach is an example of integrative pedagogy aimed at expertise development and is an extension of other instructional approaches, namely, problem-based learning (PBL) and case-based learning…

Purpose: The purpose of this study was to examine the indirect effects of strategic leadership for learning between sales employees' perceived learning opportunities and organizational commitment and job performance. Design/methodology/approach: A total of 204 responses from sales employees in a South Korean company were analyzed using path…

Opportunities to improve skills and opportunities to teach or train others may be associated with job satisfaction, work engagement and organizational commitment. The analysis reported in this paper used a subsample of 823 employees within two Japanese and three American worksites. We tested not only the direct relationships of each type of…

Assessment systems are needed that are sensitive to employees' work performance as well as their need for support, while incorporating the input from both employees and their supervisors. This study examined the correspondence of one such evaluation system, the Job Observation and Behavior Scale (JOBS) and the JOBS: Opportunity for…

Purpose: This study aims to explore the simultaneous impact of employees participation in non-technical training, technical training, and coaching on subsequent job performance, job involvement, and job satisfaction. Design/methodology/approach: The present study was based on a sample of German call center employees and on a longitudinal,…

Reviews federal fair employment legislation, administrative guidelines, and court cases that relate to training. Results indicated that most courts will not accept training success as a valid criterion for test selection; review equal treatment factors rather than business necessity of training; and have definite guidelines for demonstrating pay…

Comparisons with appraisals by supervisors, peers, and subordinates suggest that self-appraisals show more leniency, less variability, and less discriminant validity. Self-appraisals show less halo. Self-appraisals significantly correlate with other sources in some studies and fail to correlate in many others. (Author)

Recent literature addressing workplace learning emphasizes the production in late modernity of worker subjectivity as "enterprising self" amid the discourses of flexible specialization in post-Fordist work environments. Extensive critique of these environments has lamented the management of workers' learning and its subversion to…