The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

Training is a continuous process to improve the caliber of employees. The main objective of this study is to assess and investigate the impact of training on employees' performance in the technology focused academic institution. Methodology: This study used a quantitative approach and the cross-sectional survey was used to collect data from a…

Opportunities to improve skills and opportunities to teach or train others may be associated with job satisfaction, work engagement and organizational commitment. The analysis reported in this paper used a subsample of 823 employees within two Japanese and three American worksites. We tested not only the direct relationships of each type of…

Frederick Winslow Taylor (1856-1915) was an efficiency expert whose concerns were less about avoiding worker fatigue and more about increasing profit margins by any means necessary. Taylor was devoted to finding the One Best Way to carry out a task and then training workers to do that task unvaryingly; attempts by employees to improve their own…

The document presents the results of a preliminary study on the development of job performance aids. Job performance aids are information devices which are applied in actual work situations to assist the worker in the performance of his task. The uses and advantages of job performance aids for the training of Navy personnel are discussed. In order…

Explains how to design training programs in which the trainer and the work group collaborate on designing a program that produces agreed-upon behavioral changes in employee performance. The modified critical incident technique is a diagnostic tool which provides information concerning the cost effectiveness of education and training programs. (CT)

As learning and performance improvement continues to dominate the training research landscape, so does the need to justify the results of relevant interventions. One area in training research that has continued to elude practitioners and researchers is enhancing the use of trained skills back on the job (i.e., training transfer). Relapse…

Instructional materials developed in military research to improve performance of electromechanical maintenance tasks are described, with implications for teacher education. The materials require task analysis, job task relevance, and task-oriented training. Although many industries have implemented these techniques, teacher training institutions…

Six severely disabled young adults were taught to self-monitor work rate on job tasks, evaluate daily performance against a criterion, and recruit contingent feedback from supervisors. Performance results indicated a functional relationship between self-recruited feedback and maintenance of improved work rate. (Author/JW)

A study compared job-performance-aided (JPA) training developed for a nontechnical area (census enumerator/interviewer) with training developed using the instructional systems design (ISD) model. (JPA training, an elaboration of the ISD approach, requires redesign of job reference materials into job-performance aids to simplify training and job…

This document contains two papers from a symposium on enhancing team performance. "The Impact of Organizational Sub-Cultures on Information Sharing: A Manufacturing Company's Dilemma" (Toni Powell) reports on a qualitative study that examined the subcultures of a company involved in significant change and noted the effects of conflicting…

These proceedings contain program highlights as well as 45 papers given during six sessions of the Symposium on Training of Nuclear Facility Personnel. The six sessions are entitled: (1) the training challenge; (2) influences on nuclear training; (3) the human factors--training partnership and factors affecting job performance; (4) current…

A study entitled the Alternative Training Experiment (ATE) evaluated the effectiveness of a method for training census enumerators that involved new processes for developing instructional materials (called job performance aids) and new methods of instruction. During the study three pairs of census decentralized offices were matched on variables…

Since research suggests that a direct relationship exists between effective orientation and employee productivity, careful consideration must be given to content, design, and delivery issues when developing orientation training programs for foreign-born employees. The United States typically does not provide adequate employee orientation.…

Conducted as part of a major effort to test and evaluate Job Performance Aids (JPA) and their integration with Navy personnel and training systems, this study systematically reviewed and organized existing JPA techniques, related research data, and various applicable principles and concepts. One hundred and one JPA systems and techniques were…