Purpose: The purpose of this paper is to examine the interplay of skill-enhancing human resources practices, customer orientation (CO) and tourism small- and medium-sized enterprises (SMEs) performance indicators. Design/methodology/approach: Data for 194 valid cases are gathered through face-to-face techniques in Albanian tourism SMEs. Structural…

This publication provides a comparative statistical analysis of skills development through continuing vocational training (CVT) in EU enterprises. It is based on data from the latest rounds of the CVTS survey (CVTS 5, 2015 and CVTS 4, 2010) covering EU-Member States, Norway and North Macedonia and reporting on progress towards key policy…

Technical and Vocational Education & skills Training (TVET) and Micro & Small Enterprises (MSEs) are so significant sectors in socio-economic development journey of a country. This Article was aimed at investigating empirically the challenges that Micro and Small Enterprises facing and the extent of business development services provided…

Recent research has established that small firms tend to develop and acquire the skills they need in different ways to those employed by larger organisations. More specifically, due to certain characteristics inherent to their small size, small firms generally display greater informality in their learning processes. As such, it is now broadly…

This article looks at motivations and both formal and informal learning contexts for well-educated young Balinese from poorer areas who enrol in cruise ship training colleges. The major motivations were getting a high income and helping the family. While basic hospitality and tourism skills are acquired, trainees also named other capacities such…

Cedefop's report "Learning while working: success stories on workplace learning in Europe" presents an overview of key trends in adult learning in the workplace. It takes stock of previous research carried out by Cedefop between 2003 and 2010 on key topics for adult learning: governance and the learning regions; social partner roles in…

Analysis of Scottish small and medium-sized enterprises reveals that small business culture is a significant barrier to skill development. Other barriers include awareness, finance, and access to training. A welter of recent policy initiatives has added to a state of confusion about the role of training. (SK)

This document reports a study designed to identify the factors that facilitate or impede training in South Africa, based on data collected in interviews and by a questionnaire mailed to 4,500 employers (from whom 659 usable responses were received). The study was conducted by the Human Sciences Research Council/National Training Board (HSRC/NIB).…

Interviews with 26 Greek companies involved in electronic activity revealed few major differences in recruiting information/communications technology (ICT) specialists and extensive use of outsourcing, especially by small firms. Those with recruiting difficulties thought ICT education was inadequate. Informal learning was important, but lack of…

This paper assesses the contribution of management training and development programmes (MTPs) to the development of managerial skills in small and medium enterprises (SMEs). Different sets of variables were used to explore the managers' skills development by dividing the managerial skills into three main categories: self, people, and task-related…

In France, a "Very Small Enterprise" (VSE) is defined as a legally independent company with fewer than 10 salaried employees. VSEs are characterized by a great deal of movement in the creation, transformation, and disappearance of jobs and the extent of turnover, which seems tied with intensive use of public employment programs, notably…

This article explores the state of skills development for smaller enterprises in South Africa through a consideration of two recent empirical studies of very small and micro enterprises (VSMEs--those with 2-10 employees). It provides new evidence about the complexity of the VSME sector and the mixed performance of state attempts to engage with it…

Apprenticeship is the main avenue to self-employment in micro-enterprises and thus a cornerstone of informal sector development in West Africa. Survey results for Ibadan, Lome, Dakar, Niamey, and other cities demonstrate that apprenticeship as practiced by informal sector artisans is often very similar from one country to the next. Dropout rates…

Rapid changes in manufacturing technology and procedures have created a need for additional training for manufacturing workers. Traditional postsecondary vocational training is generally perceived as not adequately meeting this need because vocational training programs quickly become obsolete in the face of rapid workplace change. Customized labor…

This series of guides is designed for those involved in organizing and delivering training to existing or would-be small business owners. The overall aim is to focus attention on the basic competencies required by organizers and trainers for effective program development and delivery. A short introductory booklet sets out the overall objectives of…