This book details a system for evaluating all training programs regardless of their instructional style, method, or format. In the introduction the relationship between high quality training and total customer satisfaction, types of training subject to quality problems, and ways of ensuring the quality of training are discussed. The remainder of…

Intended as a practical introduction to training for British business people whose jobs involve providing training but who are not full-time trainers, this document discusses the principles of effective instruction and the practical implications of such instruction. The introduction: (1) argues that effective instructors are made, not born; and…

This book presents the main principles of strategic training, which is an approach to employee training and development that supports the employing organization's business goals and strategy. The book is intended for use in undergraduate and master's-level training courses in a variety of disciplines. The following are among the topics covered:…