Purpose: The purpose of this paper is to examine the interplay of skill-enhancing human resources practices, customer orientation (CO) and tourism small- and medium-sized enterprises (SMEs) performance indicators. Design/methodology/approach: Data for 194 valid cases are gathered through face-to-face techniques in Albanian tourism SMEs. Structural…

Small businesses are characterised by resources constraints; therefore, their managers need to know the exact nature of additional benefits, beyond knowledge and skill acquisition, that might accrue from employee participation in different types of learning activities. However, research that simultaneously examines the attitudinal and behavioural…

When it comes to digital literacy, how do we know what kind of skills America's workers need for the workplace, how they can best acquire them, and what competencies or credentials can help them signal their preparedness to employers? Over the past four months, National Skills Coalition staff interviewed business, education, and workforce leaders…

Small businesses have been sparking much of the recent job growth in New York City. However, there is a major disconnect in the city's workforce development system when it comes to working with small businesses. This report outlines a number of steps that policymakers, business leaders, and workforce providers could take to make workforce programs…

Achieving prosperity for all Americans could not be more urgent. Although the United States remains the most prosperous nation on earth, millions of citizens are losing faith in the American dream of upward mobility, and in American-style capitalism itself. This crisis of confidence has widened the divide afflicting American politics and cries out…

In January 2020, the Committee for Economic Development of The Conference Board (CED) embarked on the 2020 election project, releasing monthly Solutions Briefs that have been updated to address the dramatic impact of the COVID-19 pandemic and are compiled in this Compendium. The objective is to analyze the most important business and economic…

This resource outlines a menu of actionable strategies for local leaders for workforce-related recovery efforts in response to the COVID-19 pandemic and corresponding recession. These strategies focus on evidence-based interventions and approaches which promote inclusive recovery. We categorize these strategies by goal, type of action, and phase…

In this paper, the authors first discuss the Neumark and Troske piece, and then compare the U.S. context to that in Europe and Korea, as described by the Caspar, Hartwig, and Moench and the Cho and Shin contributions. Although they are in basic agreement with Neumark and Troske on the extent and depth of the current employment situation, they…

With middle-income jobs in decline, entrepreneurship offers an increasingly promising pathway out of poverty; but few low-income New Yorkers are currently taking this route to economic self-sufficiency. This report provides the most comprehensive examination of low-income entrepreneurship in New York. The report documents current self-employment…

Vocational education can help small business by (1) broadening the type and scope of skills taught; (2) helping prevent labor shortages by preparing disadvantaged and underrepresented groups for employment; and (3) helping small businesses determine their training and development needs. (SK)

The Illinois Community College Board provided more than $3.3 million to community colleges during fiscal year 2009 to support local workforce and economic development services through their Business and Industry Centers. The workforce development activities conducted under this grant include customized job training on campus or on-site at a…

A study surveyed owners of 20 small businesses in North County, San Diego, to determine evidence of teaching and learning. A 13-question survey instrument gathered information regarding whether training and/or education for employees was available, what education was offered, how it fit into the evaluation process, and how business owners saw…

Global technological and demographic changes have established the need for vocational training and labor force development. The problems begin in defining the type of training needed, its effectiveness, how to fund it, and how to ensure benefits for the trainee, the employer, the national economy, and society. Four pitfalls to training should be…

A seminar disseminated and discussed the findings of a study carried out on the problems of small and medium-sized enterprises (SMEs) in accessing training and the support strategies applied in the 12 member states of European Community. Input was solicited from experts regarding the priorities of 11 strategies. Organizers used this information to…

This document reports a study designed to identify the factors that facilitate or impede training in South Africa, based on data collected in interviews and by a questionnaire mailed to 4,500 employers (from whom 659 usable responses were received). The study was conducted by the Human Sciences Research Council/National Training Board (HSRC/NIB).…