This article builds on previous work that classified types of scenario planning as effective or relevant for particular situations, by adding consideration for levels within the organization. In addition, the argument is built for using a particular form of scenarios to anticipate or explore process level problems and outcomes. The problem of…

The article presents a theoretical analysis of the concept of reflection. The author argues in favour of the necessity of conceiving the concept of reflection in a broad sense, and not using the concept in the meaning of introspection. To grasp reflection in its complexity and as a core process in organisational learning it is necessary to…

This document contains 21 papers: "Benchmarking Training--The Road to Continuous Improvement" (Bolin); "Systematic Mentoring: A Crucial Addition to Leadership Development" [abstract only] (Brennan, Pevoto); "Monkey Wrenches in the Team Clockwork" (Daman); "Multiculturalism: Curriculum and Practice" (Dean et al.); "Personal Computer Training…

This compilation of the knowledge and experience of 49 training and development professionals is a guide to the most important aspects of training and development (T&D), ranging from the environment in which it operates to detailed suggestions as to how it can be done. Contributors' notes appear first. Part 1 on the world of T&D contains seven…

This symposium on the learning organization is comprised of three papers. "Leading the Learning Organization" (James R. Johnson) examines actions that four leaders of widely diverse organizations took to transform an organization into a learning organization. (Leaders who were successful in implementing the learning organization concept…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students contains a brief overview of problem solving and offers a practical approach along with some of the tools that can be used. The following components are included: (1) narrative of the problem-solving process; (2) the problem-solving…