Stories of 20 experienced Finnish human resource developers illustrate how expertise is constructed through the experience of problem-solving situations. Communication, interaction, collaboration, and management involvement are sources of problem situations. Expertise is a flexible and inclusive state of mind, not the application of routine…

The authors present ideas and techniques to stimulate divergent thinking on ways to cope with fulfilling the training department's mission, purpose, and objectives within a federal agency during times of fewer resources. (Author/CH)

This compilation of the knowledge and experience of 49 training and development professionals is a guide to the most important aspects of training and development (T&D), ranging from the environment in which it operates to detailed suggestions as to how it can be done. Contributors' notes appear first. Part 1 on the world of T&D contains seven…

This document, a result of a 3-year study, gives step-by-step instructions for establishing and implementing a program to teach the basic skills necessary in the workplace. The resulting programs use the applied approach that motivates learners by linking learning to improved job performance. The document is intended for practitioners and…