Upward mobility programs in the service sector for low-skilled, economically disadvantaged, and dislocated or displaced workers promote employment security, career development, and productivity. Two basic types of upward mobility programs are basic and job-specific skills training. Although 60-80 percent of all employer-sponsored formal training…

This volume contains technical and supporting materials that supplement Volume I, which describes upward mobility programs for disadvantaged and dislocated workers in the service sector. Appendix A is a detailed description of the project methodology, including data collection methods and information on data compilation, processing, and analysis.…

A project was conducted to coordinate and facilitate the delivery of workplace literacy programs in business and industry in Idaho. The project began with an audioconference, followed by a 3-day workshop in December 1988 for new workplace literacy coordinators and coordinators from postsecondary education and the state Department of Employment.…