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An Examination of Organizations' Frontline Service Employee Development Practices
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Ellinger, Alexander E.; Elmadag, Ayse Banu; Ellinger, Andrea D. – Human Resource Development Quarterly, 2007
Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…
Descriptors: Job Performance, Human Resources, Labor Force Development, Service Occupations
Job Creation through Public Service Employment. An Interim Report to the Congress of the National Commission for Manpower Policy. Volume III. Commissioned Papers. Report No. 6.
National Commission for Manpower Policy, Washington, DC. – 1978
This third volume of a three-volume report of the National Commission for Manpower Policy on Public Service Employment (PSE) contains four papers prepared for the commission's use by various scholars in the field: "Evaluating the Economic Stimulus Package from an Employment and Training Perspective," by John Palmer; "Public Service Employment as…
Descriptors: Cost Effectiveness, Economic Development, Economic Research, Employment Patterns
Job Creation through Public Service Employment. An Interim Report to the Congress of the National Commission for Manpower Policy. Volume II: Monitoring the Public Service Employment Program. Report No. 6.
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Nathan, Richard P.; And Others – 1978
This second volume of a three-volume report of the National Commission for Manpower Policy on Public Service Employment (PSE) contains the interim report of the Brookings Institution to the Commission based on their onsite monitoring of the program. The report is divided into seven chapters. Chapter 1 provides an overview of the report, and…
Descriptors: Cost Effectiveness, Economic Development, Economic Research, Employment Patterns
Job Creation through Public Service Employment. An Interim Report to the Congress of the National Commission for Manpower Policy. Volume I: Summary of Findings and Recommendations. Report No. 6.
National Commission for Manpower Policy, Washington, DC. – 1978
This first volume of a three-volume report of the National Commission for Manpower Policy on Public Service Employment (PSE) contains the commission's findings and recommendations. This document is divided into four sections. Section 1 includes the letter of transmittal sent to Congress and a summary of the findings. Section 2 contains a full…
Descriptors: Community Organizations, Cost Effectiveness, Delivery Systems, Economic Development