CAEL's Bridging The Talent Gap (BTTG) Employee Survey is a nationally proven powerful tool for employers who want to support the career and education aspirations of their workers. The results help employers, employees, learning providers and community stakeholders identify interest in education and training, opportunities for regional partnership,…

Purpose: This article reports on a critical race theory (CRT) analysis of the perspectives of providers of employer-supported educational opportunities and adult learners, who identified as Black, indigenous or as a person of color, and were employed in service industries. Design/methodology/approach: A review of the literature was used to shape…

Technical efficiency is the ability of a firm to produce its maximum output using a set of inputs or to minimise the use of its inputs to produce a certain level of output. When a firm is operating at its most efficient, operating costs can be minimised, profits maximised and competitiveness improved. This study investigates the role of a firm's…

This paper was presented at the Australian Federation of Travel Agents Industry Leaders & Educators Engagement Symposium held in Sydney on February 12, 2015. With industry sustainability becoming a strong concern, even within growth sectors, this paper identifies issues to be considered in ensuring that the education and training system can…

For recent high school graduates, life is tough. In the past year, one in four young high school graduates was unemployed and over half were underemployed. In the past decade, recent high school graduates' wages have fallen by 12 percent to just $19,400 annually in 2011, below the poverty threshold for a family of four. The downward plight of high…

Firms with the ability to provide superior customer service can accrue significant competitive advantage and research suggests that frontline service employees' (FLSEs) actions have a considerable influence on the success of service operations. Yet, the high level of customer defections consistently attributed to poor and indifferent service…

A total of 108 women from low-income families who were underemployed and unemployed and who needed to develop marketable skills were selected for a 9-week training course offered by an agency which was established to upgrade the economic and social status of the household worker. The experimental program combined attitudinal training with training…

Explores the implications for the educational preparation of home economics workers at all levels and the problems facing the profession in developing to its fullest potential. (Editor)

The human service industry has become a complex industry in which agencies must respond to the demands of the marketplace. To respond to these demands, agencies must develop and maintain their knowledge capital by offering an extensive array of learning opportunities related to their business goals. The corporate university, a contemporary…

Implications of Bureau of Labor Statistics projections for home economics educators. (SB)

An attempt was made to establish the role of publicity during 1962-64 in the Manpower Development and Training Act (MDTA) program in Washington, D. C. Trainees (99% Negro, largely over age 40) had had a year of vocational education and training for service occupations. However, of employers interviewed (owners and operators of banks, hospitals,…

This document contains papers presented at a seminar to explore how the U.S. economy has created 30 million jobs since the early 1970s, while most European countries have barely managed to keep their labor force employed. The following papers are included: "Job Creation in the United States: Some Facts and Figures" (Sibille); "Unanswered…

The demand for the associate professional is creating new jobs, providing services, and making greater use of manpower. This demand began in 1956 when the number of white collar workers outnumbered the blue collar workers in the United States. The post-industrial worker is a "knowledge worker," who expresses dissatisfaction with his job…

Includes "Waking up to the New Economy" (Huey); "Service Is Everybody's Business" (Henkoff); "Government Learns Humility" (Norton); "The New Work Force Builds Itself" (Richman); "The Productivity Payoff Arrives" (Magnet); "America May Be More Productive than You Think"; "The Geography of an Emerging America" (Labich); and "Global--Or Just…