Purpose: The purpose of this paper is to examine the interplay of skill-enhancing human resources practices, customer orientation (CO) and tourism small- and medium-sized enterprises (SMEs) performance indicators. Design/methodology/approach: Data for 194 valid cases are gathered through face-to-face techniques in Albanian tourism SMEs. Structural…

Purpose: The paper has been developed from a critical review of available literature drawn from the micro firm, managerial capability and innovation management fields. The paper aims to address these issues. Design/methodology/approach: The paper has been developed from a critical review of available literature drawn from the micro firm,…

This document reports a study designed to identify the factors that facilitate or impede training in South Africa, based on data collected in interviews and by a questionnaire mailed to 4,500 employers (from whom 659 usable responses were received). The study was conducted by the Human Sciences Research Council/National Training Board (HSRC/NIB).…

This report contains a list of 24 contacts and 15 references concerned with workplace literacy programs in small businesses. Each listing includes addresses and telephone numbers, prices if applicable, and a brief description of the resource or materials. The materials listed are mostly reports of workplace literacy projects in small businesses…

A study explored questions on changing skill requirements of small firms in the services sector that are internationalizing their activities. These seven European Union (EU) member states were involved: Greece, Spain, Italy, Ireland, Austria, the Netherlands, and the United Kingdom. The services sector accounted for a significant part of the EU…

The first of the four papers in this symposium, "Human Resource Development's Contribution to Strategic Service Quality Performance in Radisson Hotels Worldwide" (Richard A. Swanson, Julie M. Hays, Arthur V. Hill, George John, David W. Johnson, Susan Geurs), illustrates the strategic alignment and contribution of HRD (human resource…

This document profiles 10 European programs that exemplify good practice in building skills and qualifications among employees of small and medium enterprises (SMEs). The programs profiled are as follows: (1) TRICTSME (a program providing World Wide Web-based information and communication technologies training for SMEs in manufacturing); (2)…

The first of the three papers in this symposium, "Scaling the Walls of Academic Silos: The Birth of a Cross-disciplinary Academic HRD [Human Resource Development] Program" (Ann K. Brooks, Kathleen Edwards, Alison Davis-Blake), describes and analyzes how one HRD program transcended the walls of the graduate school of business and a college of…

The first of the four papers in this symposium, "Re-conceptualizing Marsick and Watkins' Model of Informal and Incidental Learning in the Workplace" (Maria Cseh, Karen E. Watkins, Victoria J. Marsick) describes the use of a revised model to encompass the learning perspectives of small business owner-managers who work in the volatile…

This handbook is designed to help Maine's citizens and business persons understand why work force development is important in Maine and how Maine's new work force development system will be organized to enable the state to implement the Workforce Investment Act. The following are among the topics discussed throughout the handbook: (1) the…