Findings of a study that investigated cases of fraud and misconduct in the New York City school custodial system are presented in this document. Custodial services are provided through a "quasi-independent" contractor, or an "indirect system." Although custodians are public employees, they have great independence and lack…

Provides guidance for center directors in dealing with difficult behaviors from employees. Suggests strategies for facing employee problems, including looking inward and assessing employee motives; setting the tone for employees; taking steps to deal with persistent problems; reacting to defensive behaviors, including tearfulness, silence,…

Personnel management constitutes a substantial proportion of the elementary school principal's responsibilities. Constructive ways in which principals can identify and effectively confront deterioration of staff job performance are discussed in this newsletter. Effective interpersonal confrontation involves preparation, active listening,…