Reflections on the efficacy of pedagogical changes and practices and their effect on student performance are often hindered by incomplete data, small sample sizes, and the confounding variables of multiple instructors and teaching sites. Observations from such retrospective analyses, however, are highly sought after by instructors and…

To demonstrate effectiveness, writing centers collect quantitative and/or qualitative information about and from the students who use their services. A broader understanding of effectiveness requires us to consider both direct measures of writing quality and why some students do not use the writing center. This mixed-methods research followed one…