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Loheyde, Kristin; Kunz, Nancy – Working Papers in Educational Linguistics, 1994
This paper reports on a study of the oral communication between international university students in an intensive English program (IEP) and office support staff at the IEP office. The study was based on audiotaped observations and interviews of students and office staff, along with questionnaires distributed to all 150 students enrolled in the…
Descriptors: College Students, Communication Problems, Cross Cultural Studies, Cultural Influences