The purpose of this paper is to share insights gained from the discovery, design, and delivery phases of creating a three-tiered model of non-academic learning support in open, distance, and flexible learning (ODFL): "Learner Engagement and Success Services (LESS)", at Open Polytechnic | Te Pukenga, New Zealand. Presented as a case…

This paper leverages cluster analysis to provide insight into how traditionally underrepresented learners engage with entry-level massive open online courses (MOOCs) intended to lower the barrier to university enrolment, produced by a major research university in the United States. From an initial sample of 260,239 learners, we cluster analyze a…

The continuing importance of data analytics is not lost on higher education leaders, who face a multitude of challenges, including increasing operating costs, dwindling state support, limits to tuition increases, and increased competition from the for-profit sector. To navigate these challenges, savvy leaders must leverage data to make sound…

Text mining presents an efficient means to access the comprehensive amount of data found in written records by converting words into numbers and using algorithms to detect relevant patterns. This article presents the fundamentals of text mining, including an overview of key concepts, prevalent methodologies in this work, and popular software…