In this study, we examined interaction behaviors between a small number of participants in two massive open online courses (MOOCs) and an FAQ chatbot, focusing on the participants' native language markers. We used a binary native language marker (non-native English user vs. native English user) to distinguish between two groups in this multiple…

Students who take an online course, such as a MOOC, use the course's discussion forum to ask questions or reach out to instructors when encountering an issue. However, reading and responding to students' questions is difficult to scale because of the time needed to consider each message. As a result, critical issues may be left unresolved, and…