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Direct linkWu, Jiajun; Chen, Liwei – SAGE Open, 2022
The study proposes a frontline deliberate learning (FDL) process involving knowledge generation, knowledge articulation, and knowledge codification, which enable organizations to capture knowledge embedded in the frontlines. It examines the antecedent effects of three orientations (i.e., performance, learning, and customer orientation) at both the…
Descriptors: Models, Health Services, Knowledge Level, Learning Processes
