After experimenting with several systems, Instructional Media Services in Harvard University's Faculty of Arts and Sciences found that evaluation systems must be simple in design, brief and easy to complete, and easy for the department to distribute and compile data from. Describes evaluation tools for audiovisual services, instructional design…

Discusses broadband communications; broadband coaxial cable and its utility in the media center; basic electronics of radio signals (radio frequency, radio band, bandwidth, MHz, skimming, decibels, sloped amplifiers); engineering basics (insertion loss, splitter, tap, and three beats); and factors to consider before designing a campus broadband…

The failure of funding to keep pace with costs has led some colleges and universities to question the viability of continued operations in both information and instructional technology. Examines the differences between information and instructional technology, the functional areas of instructional technology in higher education, and the unique…

The purpose of this research was to identify the service factors that influence judgments of customer satisfaction in the academic library/media center. The study, conducted at Florida State University examined the relative importance of these determinants of service quality and compared these results to earlier studies conducted with customers of…

Describes the Scoville Learning Center at Adirondack Community College (Queensbury, New York). Discusses the layout and functions of the building's three floors and learning-resources services, including staff, library instruction seminars, the online catalog, outreach, equipment, computer labs, and future plans. (AEF)

Describes DeKalb College, a multi-campus, two-year commuter college of the University System of Georgia. Highlights include the Learning Resources Program, its mission, and campus-level and college-wide services; the Jim Cherry Learning Resources Center and classroom support, media production, and distance learning; the Learning Resources…

Describes the Instructional Media Center (IMC) at South Dakota State University. Highlights include its mission and goals; staff--professional, career service employees and student assistants; four service groups--instructional technologies, media production, instructional telecommunications, and media resources; budget; and successes. (AEF)

Examined the job satisfaction levels of American and international college and university media specialists. Discusses findings in terms of the work itself, human relations and related policies, and the physical-economic environment. An average level of "general satisfaction" was found, and the greatest differences in job satisfaction…

Media services department administrators at 161 public, four-year colleges and universities were surveyed regarding: characteristics of media directors, job assignments, academic preparation, work experience, participation in professional activities, time spent in job functions, and the effect of recent changes in departments. Compares results…

After a 1996 faculty survey, Towson University (Baltimore, Maryland) made addressing faculty needs the primary theme in reorganizing and refocusing media services. This approach resulted in a center where faculty can learn new techniques, access current technology, and call on professional staff to support their efforts to enhance teaching and…

Media Services at the University of California at Santa Cruz has developed standard media packages defining the audiovisual and presentation support available in a classroom. Describes the process of developing classroom equipment standards, three classroom packages, and a movable cart used to enhance the smaller packages. Lists the equipment for…

The new library at Eastern Michigan University provided Learning Resources and Technologies (LR&T) with an opportunity to restructure its services and fully integrate technologies and technology services for the 21st century. Challenges facing LR&T include the need to reallocate and/or reclassify staff positions, extend the campus network…

Presents criteria for making decisions about the use of videotapes in Continuous Quality Improvement training in academic media centers: use of case studies; clear objectives and concepts; race/gender sensitivity; balance of simplicity and complexity; clarity of sound and visibility; graphics quality; content relevance; humor; length; variety in…

In 1994, Syracuse University merged its Audio Visual Support Service and Computer Service's Faculty Support Center to form Faculty Computing and Media Services (FCMS). The core mission was refocused on the support of classroom use of technology. Discusses the expansion of classroom services, Syracuse University improving quality (SUIQ), and…

Presents results of a survey designed to provide an overview of the academic media center past, present, and immediate future. The survey included sections on the history of the academic media center and/or collection, current policies and functions of the academic media center, and the way in which Internet technologies have changed academic…