This activity offers students a way to engage in cover letter writing, familiarizing themselves with the style and content of these documents in a creative, fictional scenario. Students will both prepare letters and evaluate them, with options to vary the gamification of the activity included. During the debrief, students assess their experience…

This article reports on assessments of business letters assigned to students in a business communication course. Assessments were performed by faculty in other disciplines and local business professionals, with each sampled assignment evaluated by one faculty and one business professional. Overall, the assessments by the two groups were similar in…

This study applied a "moves analysis" approach to examine job application letters written by 25 Malaysian graduates obtained from an outsourcing organisation in Kuala Lumpur, Malaysia. The letters were analysed as to whether they adhered to the seven aspects of the "moves structure" used to analyse job applications (i.e.…

Teaching workplace communication is vitally important as we expect public servants to have the skills to draft, review, and revise written communication materials. Less explicitly demanded, and more often implicitly expected, we assume public servants know how to respond to individuals with empathy while also meeting technical obligations, such as…

Understanding how language is used in specific contexts and the reasons for this can be helped by examining historical change in genres. In this study focusing on business communication, texts serving the same purpose of demanding payment for a debt but separated by 4,000 years are analysed. The ancient text is a Sumerian cuneiform tablet which is…

This article reports on the use of "discourse maps" in conjunction with genre and discourse analysis to help teach communicative practices for contract negotiation. Using one map as a baseline to understand the intertextual process of negotiating a contract in communication with business clients and counterpart lawyers, other maps can…

This article argues for using discourse analysis in business and management curricula to increase language awareness. To that end, an ecolinguistic discourse analysis approach (Stibbe, 2015a) for teaching sustainability is proposed. The article first explores sustainability discourse in two chief executive officer letters to shareholders followed…

This study examines how and why 20 instructors (17 tenure-line and 3 nontenure-line) in introductory service courses enact their pedagogical values and address current concerns (e.g., personal branding, LinkedIn, and applicant tracking systems) when teaching résumés and cover letters. Research methods included a demographics survey, qualitative…

Two studies investigated the effects of errors in German business letters written by Dutch students. Gaining insight into these effects is important since Germany and the Netherlands are one of the largest economically interdependent partnerships. One hundred and fifty-six German professionals rated letters with errors and letters without errors…

The research purpose was to identify (1) the problems encountered by academic and administrative staff in emails received from students, (2) positive and negative qualities of the authentic emails of higher education students, (3) functional explanations of the academic email, (4) the problems encountered by students in emails received from…

The ability to copy in relevant stakeholders has rendered the business email a useful tool for managing interpersonal relations and operational matters. However, CCing in business email has remained vastly under-researched in workplace discourse literature, a gap this article seeks to address. We explore the functions of CCing in workplace emails…

This paper examines the employment of pragmatic empathy as a grand strategy in business letter writing. To account for the realization of pragmatic empathy in business letters, we make a corpus-based manual analysis of four types of business letters. It is found that (1) the choice of deixis is a major concern in most letters: while second person…

Politeness has been a source of inspiration for research in pragmatics and inter- and intra-cultural communication. However, the existing literature focusses more on how politeness is realized in the context of first language use. Few studies have investigated the issue related to the use of English by second language learners from varying…

In this pedagogical proposal, we utilized Feminist Pedagogy and narratives to reveal women's skills that they had silenced in their cover letters for employment. Five females' narratives were analyzed using aspects of the grounded theory method to answer the question: "What do women's narratives reveal about their personal skills otherwise…

The present study experimentally manipulated the gender of an email sender, closing salutation, and sending mode (i.e., email sent via desktop computer/laptop as compared with email sent via a mobile device) to determine if these specific cues influence first impressions of the sender's competence, professionalism, positive affect, and negative…