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| Competence | 1 |
| Interpersonal Communication | 1 |
| Librarians | 1 |
| Library Services | 1 |
| Library Surveys | 1 |
| Nonverbal Communication | 1 |
| Observation | 1 |
| Public Libraries | 1 |
| Reference Services | 1 |
| Research Methodology | 1 |
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| Library and Information… | 1 |
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Peer reviewedHarris, Roma M.; Michell, B. Gillian – Library and Information Science Research, 1986
Public library users made judgments about the competence of reference librarians whom they observed in videotaped interviews. Two social factors were varied in the interviews: the gender of the librarian, patron, and observers; and the communication behavior exhibited by the reference librarian toward the patron. Nineteen references are cited.…
Descriptors: Competence, Interpersonal Communication, Librarians, Library Services
