This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

Last fall, Information Today, Inc.'s research division, Unisphere Research, conducted a survey of more than 1,200 public, academic, government, and special librarians with budget authority in North America. The study determined that after a couple of devastating years, most libraries are projecting budget stabilization in 2011. Naturally,…

This article discusses how a special library can meet the needs of a specific industry. The author focuses on India's National Insurance Academy (NIA) Library, which serves the insurance industry of India and some neighboring countries. It is where the author serves as the chief librarian.

For more than a decade, librarians have struggled to balance making the convenience of the ebook formats available while alleviating users' frustrations with the disparities between the myriad formats. This article tells the story of another area of ebook concern: How can independently published ebooks make it into a library's collections? The…

The Butte Free Public Library was established in 1894. At that time, head librarian J. Davies published a catalog of the opening collection. Two fires and one flood later, many of the monographs from that original collection list have, remarkably, survived. Because of this, in part, the library, now known as the Butte-Silver Bow Public Library…

Free software isn't about cost, and it isn't about hype, it isn't about taking business away from vendors. It's about four kinds of freedom--the freedom to use the software for any purpose, the freedom to study how the software works, the freedom to modify the software to adapt it to one's needs, and the freedom to copy and share copies of the…

The rumored death of librarianship caused by the advent of technology has not, and will not, come to pass. In this article, the author describes how technology has exponentially increased the librarian's ability to provide library service at the Calcasieu Parish Public Library, where she serves as head of Collection & Computing Services. The…

Today's students have grown up in an information environment very different from the one that many people remember. They have been raised on the fast-paced edutainment of "Sesame Street" and have spent their adolescence watching 3-minute music videos on MTV. Their media environment specializes in short messages and multimedia, with news dispatched…

This article presents the results of a comprehensive survey of integrated library system (ILS) vendors conducted by the author and commissioned by "Computers in Libraries" CIL. The survey was intended to: (1) provide an up-to-date comparison of functionality currently available in ILS products; (2) provide a comparison of support services…

Up until fairly recently, library collections have consisted of physical things--books; journals; audiovisual materials; and, in some libraries, collections of realia. Now, however, collections often include materials that cannot be placed on library shelves either because they are digitized versions of primary sources or because they exist only…

Provides advice for systems librarians facing the question of when to provide CD-ROM access and when to provide online access to databases for their patrons. Discusses price, updates, effective resource utilization, and determining users' needs. (AEF)