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| Library Administration &… | 3 |
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| Journal Articles | 3 |
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Bryant, David – Library Administration & Management, 1996
Reviews the planning, implementation, and evaluation of the library guides project, a customer service project at the New Canaan Library (Connecticut). Volunteers answered basic, single-component reference questions, allowing library professionals to give greater time and effort to more complex questions. (JMV)
Descriptors: Information Services, Librarians, Library Development, Library Planning
Kravitz, Rhonda Rios; And Others – Library Administration & Management, 1991
This article is a condensed version of a presentation from the 1991 Public Library Association (PLA) conference that addressed the need for appropriate responses by libraries to changing ethnic and racial populations. Topics discussed include racism, cultural competence in the library profession, adjusting library services, effective leadership,…
Descriptors: Change Strategies, Conferences, Cultural Awareness, Ethnic Groups
Diedrichs, Carol Pitts – Library Administration & Management, 1996
Identifies the types of individuals engaged in financial activities with whom an acquisitions librarian at a university library may need to interact. Discusses why financial relationships with these individuals are important to acquisitions librarians and how these relationships can be established and enhanced. (JMV)
Descriptors: Academic Libraries, Higher Education, Human Relations, Librarians
