Examines issues of knowledge management within academic libraries and how reference librarians can become more effective as information intermediaries. Describes the common knowledge database (CKDB) developed at Rutgers University's New Brunswick campus to more fully integrate libraries on campus and to facilitate the use and management of…

Describes the changing role of the library and the reference librarian and the effects of new information technology, changing demographics of student populations, and patrons' expectations for personalized service versus library instruction. Fees for meeting rooms, photocopying, videos, printouts of articles from online full-text, information…

Presents steps taken by a librarian task force at Washington State University in planning, implementing, and evaluating the addition of LEXIS-NEXIS workstations; user policies; and instruction methods in an academic reference environment. Figures and tables display: workstation information including usage statistics, an outline of the Lexis-Nexis…

Describes the emerging position of electronic services librarian. Explains how the position was created to meet the demands of OPACs (online public access catalogs), computers and CD-ROMs, the Internet, and multimedia applications in academic libraries. Topics include the gap between user services librarians and technical specialists, hiring…

Describes a multifaceted evaluation of the Brandeis model of reference services, which included how the model was defined, direct observation of librarians, unobtrusive study, and a focus group project to gauge patron response. Results of the study and needed improvements are discussed. A sidebar article describes the Brandeis model. (22…

Outlines methods to promote effective curriculum development through faculty-librarian partnerships. Recognition of the role of librarians as instructors is discussed related to: position descriptions and workloads; flexible work standards; joint appointments; compensation for added instructional loads, including temporary or part-time…

Defines cultural sensitivity and discusses the need for librarians to be culturally sensitive to ensure that libraries are instrumental in staff and patron success. Highlights include a presentation of culturally sensitive learning programs and guidelines; an examination of related issues and trends occurring at the University of Arizona Library.…

Describes an exercise in library instruction at Utah State University for high school seniors in which students compete for college scholarships by writing a brief nontechnical research paper within a time limit utilizing encyclopedias, periodical indexes, and online catalogs. Development and evolution of the program, instruction solutions, and…

A retired library administrator discusses contemporary reference service based on his experience as a volunteer at the reference desk of an academic library. Narrative includes education; experience; work setting; training; impressions of users; knowledge acquired from fellow reference librarians; and print and electronic resources. (AEF)

Describes a Total Quality Management training plan implemented at Wayne State University (WSU) that allowed the university's reference librarians to construct a cost-effective rotational cross-training program. This program was designed to improve reference referral service among WSU's five libraries. Participants concluded that the program was…

Discusses two Electronic Library Education Centers (ELECs) created at the University of Arizona to improve library instruction in the use of online resources. Examines costs of developing ELECs; technical changes experienced; and benefits to users and librarians. A sidebar by Abbie J. Basile identifies Internet resources for planning and/or…

Uses qualitative survey data to find patterns and themes among librarians with regard to their attitudes toward the Internet and reference services, and related professional activities. Includes a selection of categorized survey responses, interpretation of the data by the author and suggestions for further research. (Contains 3 references.)…

Discusses the importance of information literacy and resource-based, collaborative learning. Offers suggestions and guidelines to help teacher-librarian collaborations effectively educate the public and students for the 21st century. (AEF)

Research at a library at Utica College (New York) revealed that "roving" reference librarians provided more sophisticated and thorough service than "stationary" ones, improving student search strategies and prompting twice as much work with electronic resources as conventional service. Roving also boosted librarian-client…

Describes the creation of subject-oriented Internet resource guides and a clearinghouse for such guides, two examples of how librarians can add value to Internet information by repackaging its resources. Problems users face in finding information on the Internet, current solutions and their shortcomings, and the concept of value-added repackaging…