In various countries, public libraries play a crucial role in supporting citizens' access to public online services. In Finland, libraries provide both traditional library services and digital support to help customers access their personal bank accounts and health records. However, the impact these new support demands on librarians' expertise and…

This article examines the narratives that drive university staff understanding of the concerns and experiences of regional and remote students at five universities in Australia. Interviews were conducted with thirty university staff members over a period of three months in 2018. Reflexive thematic analysis of the stories told by staff of…

In the United States, individual states have different means of determining and distributing funding. This influences library service and access to information particularly as it pertains to critical Internet access. Funding and service trends have changed, especially as it relates to public libraries, with some modifications working to their…

Among public institutions, the library has great potential for helping the poor and disenfranchised. For many, the library is the only refuge for information, literacy, entertainment, language skills, employment help, free computer use and even safety and shelter. Experts Glen and Leslie Holt, with decades of service to inner city communities…

Michele Reutty was director of the Free Public Library of Hasbrouck Heights for 17 years. Hasbrouck Heights is a mile-square "bedroom community" of New York City that is located in northern New Jersey. In this article, she narrates her experience--one that probably occurs with alarming regularity to professional librarians all over the…

Getting kids excited about the library isn't as difficult as media librarians think. All it takes is giving them some control. They'll be surprised at how quickly their attitudes change once they let them play a role in everything from programming and technology to book selection and design. It may take some getting used to, but listening to what…

It seems that the demand for public access computers grows exponentially every time a library network is expanded, making it impossible to ever have enough computers available for patrons. One solution that many libraries are implementing to ease the demand for public computer use is to offer wireless technology that allows patrons to bring in…